Privacy Policy

Thank you for your interest in Sapiens Germany GmbH. Data protection and privacy is particularly important for the management of Sapiens Germany GmbH. The internet pages of Sapiens Germany GmbH can be used without any indication of personal data. Should data collection become necessary and there is no legal basis for processing, we generally obtain the consent of the persons concerned.

The use of personal data, such as the name, address or e-mail address of the persons concerned, is always carried out in accordance with the General Data Protection Regulation (GDPR) and in compliance with the specific data protection provisions applicable to Sapiens Germany GmbH. Through this data protection declaration we would like to inform the public about the type, scope and purpose of the personal data we process. Furthermore, interested parties are informed about their rights by means of this data protection declaration.

Sapiens Germany GmbH has implemented comprehensive technical and organizational measures to ensure the best possible protection of the processed personal data. Nonetheless, Internet-based data transmissions can always contain security vulnerabilities, so that complete protection cannot be guaranteed. Therefore, each person concerned is free to transfer any personal data that may be required to us by alternative means, e.g. by post or telephone.

1. Terms used

The data protection declaration of Sapiens Germany GmbH uses the terms used in the General Data Protection Regulation (GDPR). Our privacy policy should be easy to read and understand for all parties involved, therefore a brief explanation of the terms used below:

2. Name and address of the person responsible

Person responsible according to the applicable data protection regulations:

Sapiens Germany GmbH
Schäferkampsallee 16
20357 Hamburg
Phone: +49 (0)40 609437167

3. Name and address of the data protection officer

The data protection officer of Sapiens Germany GmbH is:

Any person concerned may contact the Data Protection Officer directly for all questions relating to data protection.

4. Cookies

The pages of Sapiens Germany GmbH use cookies. These are text files that are stored on a computer system via the Internet browser.

Cookies contain a so-called cookie ID. This ID can be used to identify an Internet browser when it is used to call up the website again. In the long term, we can evaluate their movements on the website and thus improve them.

Through the use of cookies, we also want to offer users of this website more user-friendly services that would not be possible without the use of cookies.

If you do not want us to store and analyze any information about your browsing behaviour, you can opt-out of this at any time. If you do not agree to the use of cookies, an opt-out cookie will be stored in your browser. This cookie does not contain any information whatsoever and is used solely to identify your objection. If you delete your cookies, the opt-out cookie will also be deleted. The opt-out procedure must then be repeated.

You can also deactivate the storage of cookies in your browser. You will find instructions on how to do this in the help section of your browser.

5. Gathering data and information

We collect a number of general data and information with each visit to the site. These general data and information are stored in the log files of the server. This includes browser types and versions, the operating system used, the Internet site visited by our site (referrer), the subpage accessed, the date and time of access, the Internet protocol address (IP address), the Internet service provider and other data and information that are used to avert danger in the event of attacks on our systems.

The Sapiens Germany GmbH does not draw any conclusions about the person concerned. Rather, this data is used to deliver the content of our site and to optimize advertising for it, to guarantee the functionality of our systems and to support law enforcement agencies in the event of a violation. Only an anonymous statistical evaluation is carried out. The server log files are stored separately from the other data.

6. Deletion and blocking

We process the data of the person concerned only for as long as it is necessary for the stated purpose or if this is required by law.If the purpose of data collection ceases or if the legally prescribed storage period expires, the data will be blocked or deleted.

7. Rights of data subjects

Our data protection officer is available at all times as the first point of contact for exercising the rights listed below. He will initiate all further steps immediately.

8. Applications

We collect personal data from applicants for the purpose of carrying out the application procedure. If we conclude an employment contract with the applicant, we store the data for the purpose of carrying out the employment relationship. If no employment contract is concluded, the application documents will be automatically deleted two months after the cancellation if no legitimate interests of Sapiens Germany GmbH stand in the way of deletion. A legitimate interest would be, for example, an obligation to provide evidence in proceedings under the General Equal Treatment Act (Allgemeines Gleichbehandlungsgesetz, AGG).

9. Use of Facebook

Sapiens Germany GmbH has integrated components of Facebook on this website. Facebook is a social network for the exchange of pictures, contributions and communication.

The operating company of Facebook is Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, is responsible for the processing of personal data if a data subject lives outside the United States or Canada.

Each time you access one of the individual pages of this website of Sapiens Germany GmbH, the Internet browser on your computer is automatically prompted by the respective Facebook component to download a representation of the corresponding Facebook component from Facebook. A complete overview of all Facebook plug-ins can be found at . As part of this process, Facebook will be informed about which specific subpage of our site is visited by you if you are logged in to Facebook at the same time. This applies for the entire duration of your visit to our website. This information is collected by the Facebook component and associated with your Facebook account through Facebook. If you click on one of the Facebook buttons integrated into our site, such as the “Like” button, or leave a comment, Facebook assigns this information to your Facebook account and stores it.

This happens regardless of whether you click on the Facebook component or not. You can prevent this collection and transmission to Facebook by logging out of Facebook before visiting our website.

The data policy published by Facebook is available at and provides information about the collection, processing and use of personal data by Facebook. It also explains what settings Facebook offers to protect your privacy.

10. Use of Google Analytics (with anonymization function)

We have integrated the component Google Analytics (with anonymization function) on this page. Google Analytics is a web analytics service. Web analysis involves the collection, collection and evaluation of data on the behaviour of website visitors. Among other things, the web analysis service collects data about which website it came from (referrer), which subpages of the website it accesses or how often and for how long it looks at a subpage. We use this to optimize the site and to analyse the cost-benefit analysis of Internet advertising.

The Google Analytics component is operated by Google Ireland Limited, 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.

We use the addition “_gat._anonymizeIp” for the web analysis via Google Analytics. This will reduce the IP address of your Internet connection by Google and thus make it anonymous if you access our site from the EU or another country party to the European Economic Area Agreement.

The purpose of the Google Analytics component is to analyse visitor flows on our site. Among other things, Google uses the data and information obtained to evaluate the use of our website in order to compile online reports for us that show the activities on our website and to provide other services related to the use of our website.

Google Analytics places a cookie on your computer. By setting the cookie, Google will be able to analyse the use of our site. Each time you access one of the individual pages of this site, your Internet browser is prompted by the Google Analytics component to submit data to Google. As part of this procedure, Google receives information about personal data, such as your IP address, which is used by Google, among other things, to trace the origin of the visitors and clicks and subsequently to enable commission payments.

The cookie is used to store your personal information, such as the access time, the place from which you accessed our site and the frequency of visits to our site by you. Whenever you visit our website, these personal data, including the IP address of the Internet connection used by the person concerned, are transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass on this personal data collected via the technical procedure to third parties.

As already shown above, you can prevent a cookie and thus also the setting of cookies from permanently contradicting at any time by means of a corresponding setting of the Internet browser used. This browser setting would also prevent Google from setting a cookie on your computer. In addition, a cookie already set by Google Analytics can be deleted at any time via the browser.

Furthermore, they have the possibility to object to the collection of the data generated by Google Analytics relating to the use of this site as well as the processing of this data by Google and to prevent it. To do this you need to download and install a browser add-on under the link . This browser add-on tells Google Analytics via JavaScript that no data or information about visits to websites may be transmitted to Google Analytics. The installation of the browser add-on is regarded by Google as a contradiction.

Further information and Google’s privacy policy can be found at and . Google Analytics is explained in more detail under .

11. Use of Google AdWords

We have integrated Google AdWords on this website. Google AdWords is an Internet advertising service that allows advertisers to place ads in both Google’s search engine results and the Google advertising network. Google AdWords allows an advertiser to define certain keywords that allow advertisers to display an ad in Google’s search results only when the user uses the search engine to retrieve a keyword relevant search result. In the Google advertising network, ads are distributed on topic-relevant websites using an automatic algorithm and in accordance with the previously defined keywords.

Google AdWords is operated by Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.

The purpose of Google AdWords is to promote our site by displaying relevant advertisements on the websites of third parties and in the search engine results of the Google search engine and by displaying third-party advertisements on our website.

If you access our site via a Google ad, a so-called conversion cookie is placed on your computer by Google. A conversion cookie loses its validity after thirty days and is not used for identification purposes. If the cookie is still valid, the conversion cookie will be used to track whether certain sub-pages on our site have been accessed. Through the conversion cookie, both we and Google can track whether you have generated sales or cancelled your visit to our website via an AdWords ad.

The data collected in this way will be used by Google to create visit statistics for our site. These statistics are in turn used by us to determine the total number of users who have been referred to us via AdWords ads, i.e. to determine the success or failure of the respective AdWords ads and to improve our AdWords ads for the future. Neither Sapiens Germany GmbH nor other advertising customers of Google AdWords receive information from Google that could be used to identify them.

The data is transmitted to and stored by Google in the United States of America. Google may pass on this personal data collected via the technical procedure to third parties.

You can prevent the setting of cookies by our site, as already shown above, at any time by means of an appropriate setting of the browser used and thus permanently contradict the setting of cookies. Such a setting of the browser used would also prevent Google from setting a conversion cookie on your computer. In addition, a cookie already set by Google AdWords can be deleted at any time via the browser.

Furthermore, it is possible for them to object to the interest-based advertising by Google. To do this, you must call up the link from each of the browsers you use and make the desired settings there.

For more information and Google’s privacy policy, please visit .

12. Use of Google Optimize

We also use the data collected by Google Analytics with the Google Optimize tool. Google Optimize allows us to test different versions of the website and how users respond to those versions. For example, we can test where on the website a particular piece of information makes the most sense. An additional cookie is used to determine if you are participating in a test and sets the time period of the test.

The processing company is:
Google Ireland Limited
Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland.

The purposes of the data processing are:

The data collected is anonymised and aggregated and not personally identifiable.

Retention period:
Data collected using Google Optimize is retained for the duration of the test, up to a maximum of 90 days.

Data recipients:
The following is a list of the recipients of the data collected:

Here you can find the privacy policy of the processor:

13. Use of Twitter

We have integrated Twitter components on this website. Twitter is a microblogging service on which users can publish tweets (short messages) limited to 280 characters. These short messages are available to everyone. The tweets are also displayed to the followers of the respective user. Followers observe the tweets of a user. In addition, Twitter enables a broader audience to be addressed via hashtags, links or retweets.

The operating company of Twitter is Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA.

If you call up one of our pages on which a Twitter component (twitter button) is integrated, the browser will automatically download a representation of the corresponding Twitter component on your computer. For more information about the Twitter buttons, please visit . In the course of this process, Twitter is informed about which subpage of our website is visited by you. The purpose of integrating Twitter is to enable you to distribute the content of our site and increase the number of visitors.

If you are logged in to Twitter at the same time, Twitter recognizes with each visit to our site, during the entire duration of your stay, which concrete subpage of our site you visit. This information is collected and assigned to your account via Twitter. If you press one of the Twitter buttons integrated on our site, the transferred data will be assigned to your user account and saved by Twitter. If you do not wish to submit this information to Twitter, you can prevent it by logging out of your Twitter account before accessing our site.

The current Twitter privacy policy can be found at .

14. Use of XING

We have integrated XING components on this website. XING is a social network that enables users to connect with business contacts and make new business contacts. The individual users create a personal profile for XING. Companies can create company profiles or post job vacancies on XING.

The operating company of XING is XING AG, Dammtorstraße 30,20354 Hamburg, Germany.

Each time you access one of our pages on which a XING component (XING plug-in) has been integrated, your Internet browser will prompt you to download a representation of the XING component. Further information on the XING plug-ins used can be found at . XING thus gets to know which concrete subpage of our site is visited by you.

If you are logged in to XING at the same time, XING recognizes with each visit to our site, during the entire duration of your stay, which specific subpage you visit. This information is collected and assigned to your XING account by XING. If you press one of the integrated XING buttons, for example the “Share”-button, XING assigns this information to your XING user account and saves this personal data. If you do not wish this information to be transmitted to XING, you can prevent it from being transferred by logging out of your XING account before accessing our site.

You can access XING’s privacy policy at . They provide information about the collection, processing and use of personal data by XING. Furthermore, XING has published data protection notices for the XING share button at .

15. Use of Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
The following information is collected in relation to

IP address of the end device (it is collected and stored in anonymised form, for more details see []);
Screen resolution of the end device;
End device type (individual end device identifiers), operating system and browser type;
geographical location (country only);
language preferred when viewing the Hotjar-based website;

Mouse events (movements, position and clicks).

On a random basis, our servers automatically record information collected from Hotjar-based websites. This data includes:

referring domain;
pages visited;
Geographical location (country only);
language preferred when viewing the web page;
Date and time when website pages were accessed;

Hotjar-based websites use cookies to collect non-personal information, including standard internet log data and end-user behaviour information when visiting a Hotjar-based website. This is done to provide you with a better user experience on the Hotjar-based website, to recognise preferences, to diagnose technical problems, to analyse trends and to help Our customers improve their website.
Cookies are small files placed on computers or devices by websites for the purpose of logging and improving the functionality of the Hotjar-based website.

We also use cookies to record login details on your terminal or computer. This allows us to recognise whether a particular terminal has already visited a particular Hotjar-based website so that you do not have to re-enter the login details each time you visit that Hotjar-based website.

Hotjar also uses cookies to determine whether the user has opted out of being tracked by Hotjar services.
Most browsers allow you to choose whether or not to allow cookies. If you do not want cookies placed on your computer, please set your browser preferences to reject all cookies before accessing a Hotjar-based website. Please note that this may make some features of certain Hotjar-based websites unavailable.

For more information on the cookies used by Hotjar, please visit [].

Hotjar is committed to ensuring that your privacy rights are respected at all times when sharing your behaviour patterns and other information generated in connection with your visit to the Customer Website.

You can opt out of the collection of your data by Hotjar at any time by visiting [] and clicking on “Disable Hotjar” when visiting a customer website.

16. Use of DoubleClick

We have integrated components of DoubleClick by Google on this website. DoubleClick is a brand of Google, under which mainly special online marketing solutions are marketed to advertising agencies and publishers.

DoubleClick by Google is operated by Google Inc, 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.

DoubleClick by Google transfers data to the DoubleClick server with every impression, click or other activity. Each of these data transfers triggers a cookie request to the browser of the person concerned. If the browser accepts this request, DoubleClick sets a cookie on your computer. What cookies are has already been explained above. The purpose of the cookie is to optimize and display advertising. The cookie is used, among other things, to place and display user-relevant advertising and to create or improve reports on advertising campaigns. Furthermore, the cookie serves to avoid multiple insertions of the same advertisement.

DoubleClick uses a cookie ID that is required to complete the technical process. For example, the cookie ID is required to display an ad in a browser. DoubleClick can also use the cookie ID to track which ads have already been displayed in a browser to avoid duplication. DoubleClick also uses the cookie ID to capture conversions. Conversions are recorded, for example, if a user has previously seen a DoubleClick advertisement and the user subsequently makes a purchase on the advertiser’s website using the same Internet browser.

A DoubleClick cookie does not contain any personal data. However, a DoubleClick cookie may contain additional campaign identifiers. A campaign identifier is used to identify the campaigns with which the user has already been in contact.

Each time you access one of the individual pages of this website, which is operated by Sapiens Germany GmbH and on which a DoubleClick component has been integrated, your browser is automatically prompted by the respective DoubleClick component to transmit data to Google for the purpose of online advertising and billing of commissions. As part of this technical process, Google becomes aware of data that Google also uses to generate commission statements. Among other things, Google can understand that they have clicked certain links on our website.

You can prevent the setting of cookies by our website at any time, as already described above, by means of an appropriate setting of the Internet browser used and thus permanently object to the setting of cookies. Such a setting of the Internet browser used would also prevent Google from placing a cookie on your computer. In addition, cookies already set by Google can be deleted at any time via an Internet browser or other software programs.

For more information and the DoubleClick by Google privacy policy, please visit .

17. Legal basis

Art. 6 para. 1 letter a GDPR serves Sapiens Germany GmbH as the legal basis for processing operations in which we obtain your consent for the respective processing purpose. If the processing of personal data is necessary for the performance of a contract to which they are party, as is the case, for example, with regard to processing operations necessary for the provision of a service or consideration, the processing shall be based on Article 6 (1)(b) of the GDPR. This also applies to pre-contractual measures, e.g. inquiries about our services. For the fulfilment of tax obligations, processing is based on Article 6 (1)(c) of the GDPR. If a visitor to our premises were injured, his or her name, age, health insurance data or other vital information would have to be passed on to a doctor, hospital or other third party. In this case, the processing would be based on Article 6 (1)(d) of the GDPR. Finally, processing operations could be based on Article 6 (1)(f) of the GDPR. This applies in cases in which Sapiens Germany GmbH or a third party is concerned with the protection of a legitimate interest, provided that their interests, fundamental rights and freedoms do not predominate. See also recital 47 sentence 2 of the GDPR.

18. Legitimate interests

If the processing of data, as mentioned above, is based on Art. 6 para. 1 letter f of the GDPR, our legitimate interest is to carry out our business activities for the benefit of the well-being of our employees and shareholders.

19. Duration of storage

Our criteria for the storage duration of data are the respective legal retention periods. After the expiry of this period, your data will be deleted or blocked routinely, as long as it is not necessary for the fulfilment or initiation of a contract.

20. Provision of personal data

We would like to inform you that the provision of personal data is partly required by law or may result from contractual regulations. Sometimes it may be necessary to provide us with personal data in order to conclude a contract, which will then be processed by us. Failure to deliver would mean that the contract could not be concluded with you. Before any personal data is provided by you, you must contact our data protection officer. Our data protection officer will then inform you whether the provision of data is required by law or contract, whether there is an obligation to provide the data and what consequences it would have if the data were not made available.

21. Automated decisions

We refrain from automatic decision-making or profiling.