DigitalSuite Modules

Built with a focus on the customer of today and tomorrow, embedded with e-commerce roots and design principles, a new way of delivering customer engagement

• Ready-made Persona Focused Apps
• Reusable design system components to enhance brand and customer centricity
• Future eye on trends and best practices in direct-to-consumer

Ensuring that customers have the right processes available to address all their insurance needs online

• Pre-built journeys focusing on your customer
• Out-of-the-box content tailored to customers to meet their growing demands
• Create internal efficiencies and save on costs by providing your customer with self-sufficiency

Available 24/7/365 to your customers with an “every-channel” approach that powers you to deliver customer excellence, consistency and autonomy

• Born in the cloud, providing built in reliability, scalability and visibility
• Chatbots and live chatting capabilities complement today’s dynamic portals
• Communication options such as email, Facebook Messenger and WhatsApp

Using third-party data sources as well as Sapiens Business Intelligence and Advanced Analytics pre-integration to achieve a new generation of experience

• Offer upsell, cross-sell, personalized content enhanced with third party sources
• Out-of-the-box content for re-use and speed to market
• Pre-integrated with Sapiens Business Intelligence

Providing agents with the right tools to service their customers in real time and add value to their portfolio expansion

• Ready-made persona focused apps
• Infused with our expansive agent feedback and project implementations
• Power agents to sell more & better with a view of full life cycle enablement

Created through the lens of the agent to marry their current workflow and processes with our out-of-the-box solution, to roll out a tailored product faster than ever

• User experience designed specifically for agents and brokers
• Processes and workflows created for interaction with other systems
• Sapiens Intelligence pre-integrated for upselling, cross-selling and retention

A portal framework to deliver on experience and valuable insight you provide to agents, as well as tools to enable your UX and Business teams to modify processes and transactions

• An out-of-the-box persona-based agent app with a seamless user experience
• Quickly roll out agent-tailored products with our Journey and Form Composer
• Provide the engagement tools that agents need to build lasting relationships

Expand the conversation by offering customers and agents an always available chatbot to answer questions seamlessly at any time.

• Automate text conversations with an NLP powered chatbot
• Easily create journeys to resolve questions, provide quotes and service claims
• Provide efficient and timely answers at customers’ most convenient time

Providing a perfect, seamless experience for customers with the ability to transition from bot to a live person

• Engage customers on channels they prefer
• Effortlessly create journeys that customers will rely on and use with ease
• Transfer to a live representative or underwriter as the journey requires
• Give customers an option to connect when and how they desire

Create internal efficiencies for Customer Service Representatives (CSRs) with LiveConnect conversational messaging platform

• Provide 360° view of customers across all messaging platforms
• Easily integrate with any CRM for data sync
• Assign work to CSRs based on skills and manage by shifts and performance
• One CSR simultaneously services many customers, automating responses with AI

Digitize your current journeys to enhance every step of the insurance lifecycle for your customers and internal users

• Use low-code, drag & drop tools to build and customize journeys
• Draw from a library of widgets and components
• The module is highly intuitive, visual, clear and easy to publish

Digitizing paperwork and forms helps you enhance current customer journeys but also to create new journeys in new territories or for new lines of insurance

• Convert old PDFs into new digital formats
• Build and deploy new products faster, easily add data sources and export data through APIs
• Start with your current website and portals or enjoy the pre-integrated capabilities with Sapiens user portals (CustomerConnect/AgentConnect)